Ajith Gopalakrishnan is Vice President of Service Delivery for Software Solutions at Bioclinica. As a key member of the senior executive team, Ajith is responsible for the customer experience via onboarding and implementations through ongoing service delivery and technical support. Through his strategic leadership, Ajith’s team delivers superior customer service designed to position customers for long-term success.
An accomplished technology services leader, Ajith has more than 20 years of experience in leveraging technology to drive growth and productivity. He has rich experience in designing and delivering technology solutions to drive customer acquisition and growth, and improve operational efficiencies across Life Sciences, Insurance, Retail/CPG and Hi-Tech industries.
Prior to his role at Bioclinica, Ajith served as Vice President of Customer Success at Comprehend Systems, where he led the customer success, professional services, and customer support teams. Under his leadership, the Customer Success organization delivered clinical trial analytics solutions to pharmaceutical companies and contract research organizations. He was instrumental in growing the team, upgrading its capabilities, and accelerating service delivery timelines. Prior to his role at Comprehend Systems, he was Senior Vice President of Insights Delivery and Operations at Motista where he drove the development and implementation of scalable processes and technology to deliver data driven insights to customers that drove growth and improved operations. As Vice President of Professional Services at Saama, he led a global team of 800 to deliver advanced analytics solutions to Fortune 1000 companies. He was instrumental in adding new service capabilities, evangelizing machine learning solutions, and growing revenues.
Ajith graduated from the Indian Institute of Technology, Madras with a bachelor’s degree in Electrical and Electronics Engineering.