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Customer Support

Our clinical trial customer support service is here to help you 24 hours a day, 7 days a week.

To initiate a chat session, please click on the icon in the bottom right-hand corner.
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Call support

Clario’s Global Customer Care team is always available for technical support and clinical trial site support. A trained specialist is standing by for your call now. Toll-free (where available). Please be sure to have your study name, Portal account login or the ticket number for an existing case, if available.

Toll-free numbers

CountryToll-freeFax
Algeria00 1 908 595 202000 1 201 453 5837
Andorra00 1 908 595 202000 1 201 453 5837
Argentina0800 66608240800 6661438
Australia+6118007143531 800 151470
Austria+438000707640800 291624
Belarus8820 0491001600 1 201 453 5837
Belgium+32800295410800 74063
Benin00 1 908 595 202000 1 201 453 5837
Bermuda800 704 9698866 803 3355
Bosnia001 908 595 2020001 201 453 5837
Bosnia & Herzegovina0-800-82-908–
Brazil+5580088901500800 8911561
Bucharest/Romania––
Bulgaria+3598001445800 800 1104445
Canada+18002906568866 803 3355
Canary Islands900 961913900 971871
Chile+568002310951230 020 3966
China North+86800988150110800 8521184 or 10800 1521184
China South+86800820359110800 8521184 or 10800 1521184
Colombia+57800519079201800 9 155782
Costa Rica0800 012 21990800 012 1389
Croatia+3858007902550800 222 809
Cyprus800 91156800 91158
The Czech Republic+420800470068800 142685
Denmark+458071925480 882033
Dominican Republic1 800 371 17411 800 391 8165
Ecuador00 1 908 595 202000 1 201 453 5837
Egypt+20800000980100 1 201 453 5837
Estonia+3728002234800 0044118
Finland+3588005200050 800 15491
France+338012387900800 915895
Gabon800 371 1741800 391 8165
Georgia+995 7067773618 10 1 201 453 5837
Germany+49800252746100 1 201 453 5837
Greece+30800848108800800 12 6474
Guam800 704 9698866 803 3355
Guatemala00 1 908 595 202000 1 201 453 5837
Honduras00 1 908 595 202000 1 201 453 5837
Hong Kong+852800938910800 930726
Hungary3668001621306 800 17011
Iceland+3548004266800 8344
India+9118002679942000 800 440 1008
Indonesia+62180300650046001 803 852 9594
Ireland+35318009040511 800 703129
Israel+97218093222301 80 9214328
Italy39800727430800 781266
Jamaica800 704 9698866 803 3355
Japan119 981 649 or 00531 12137001 800 507 1921
Jordan+96280023341001 201 453 5837
Kazakhstan810 1 908 595 2020810 1 201 453 5837
Kenya+254800600077000 1 201 453 5837
Republic of Korea00798 14 800 621400798 14 800 6264
Kuwait22086944–
Latvia8000 02668000 0233
Lebanon00 1 908 595 202000 1 201 453 5837
Lesotho001 908 595 2020001 201 453 5837
Lithuania8800 301488800 30150
Luxembourg+3528004001500 1 201 453 5837
Macedonia+3898008048800 1 201 453 5837
Malaysia1 800 80 88471800 80 8982
Mali00 1 908 595 202000 1 201 453 5837
Malta800 6246980065433
Mauritius+23080203200048020 44 0012
Mexico+528004610684001 8668033355
Moldova+37380067001810 1 201 453 5837
Monaco+3778009456600 1 201 453 5837
Montenegro00 1 908 595 202000 1 201 453 5837
Morocco001 908 595 202000 1 201 453 5837
Mozambique00 1 908 595 202000 1 201 453 5837
Netherlands0800 02266730800 0028352
New Zealand0800 4436290800 222 809
Norway+4780062011800 15036
Oman+96880070103–
Pakistan00 1 908 595 202000 1 201 453 5837
Panama(+507) 800 0568–
Peru+51800769850800 52163
Philippines+63800111012101 800 1 114 0101
Poland+4880000536000 800 1211447
Portugal800 8 127438008 12926
Puerto Rico1 800 704 96981 866 803 3355
Qatar+974800101319
Reunion+33805980364
Romania+4080089408308008 9 4434
Russia8 10 8002 48830110 10 8002 5153011
Saudi Arabia+9668008500259800 8441360
Serbia+38180081213700 1 201 453 5837
Singapore+658008528220800 1204144
Slovakia+42108002231020800 004453
Slovenia+3860800807100 800 80094
South Africa+278000145700800 992 532
South Korea00798 14 800 6214–
Spain900 961913900 971871
Sri Lanka+94112470270001 201 453 5837
Sweden+46200125524020 79 4915
Switzerland+418002527460800 562611
Taiwan+88680023117500801 13 7540
Tanzania00 1 908 595 202000 1 201 453 5837
Thailand+661800013274001 800 12 066 5043
Tunisia00 1 908 595 202000 1 201 453 5837
Turkey+90800621222000800 151 1356
Uganda+25680011329000 1 201 453 5837
Ukraine+38080080065100 1 201 453 5837
United Arab Emirates80003570432700 1 201 453 5837
United Kingdom+44800358129008 000324794
United States+18003092111866 803 3355
Uruguay000 413 598 3021000 413 598 3036
Uzbekistan00 1 908 595 202000 1 201 453 5837
VAE+9718000320739
Venezuela0800 1 00 27600800 1 00 2817
Vietnam120-32-412 (VNPT)
122-80-356 (Viettel)		00 1 201 453 5837
Zambia800 371 1741800 391 8165
Please note that your phone number will be recorded when calling our helpdesk.
Toll-Free numbers are for landlines. You may be charged when calling from a mobile phone. These numbers may not be accessible from some mobile network providers. For more information, contact your network provider.

Clario Toll numbers

You can email questions and comments to the Global Helpdesk. Our clinical trial support service will typically respond to emails in about 2 business days however during peaks, it may take a little longer. If you require prompt assistance, the best way you can reach us is to give us a call.

Clario

[email protected]

Bioclinica

[email protected]

For shipping and equipment inquiries:
[email protected]

Mail support

Contact us by mail or regional location

North America

ERT, Inc.
1818 Market Street, Suite 2600
Philadelphia, PA 19103-3638 United States
Directions

Europe

eResearchTechnology GmbH
Sieboldstrasse 3 97230
Estenfeld Germany
Directions

Europe

ERT, Inc.
2, Chemin Louis-Hubert, 1213 Petit-Lancy,
Geneva, Switzerland
Directions

Asia

ERT, Inc.
2F, 2-13-13 Nihonbashi Kayabacho, Chuo-Ku,
Tokyo 103-0025, Japan
Directions

Request callback

In case you would like to receive a callback from Clario’s global Customer Care team please complete the form below.