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Help Desk Solutions

Our Help Desk Support Services help clients to operate their IT environments effectively. With a global network of offices, our highly skilled, help desk technicians respond to emergency IT support requests immediately, either on-site or off-shore.

Services include:

  • 24x7 Dedicated Help Desk
  • Live Online Chat & Web-Based Support
  • Remote Support Services
  • Incident and Problem Management –ticketing system and policy-based workflow
  • User Portal –detailed self-serve information including, but no limited to n hardware, software, and configuration

IT Validation Consulting Services

We utilize our domain and technical expertise in processes and application support, to provide an independent and business-centric approach towards CSV (Computer System Validation) process, 21 CFR Part 11 consulting and Formal Testing & Qualification. Our services provide clients with an opportunity to focus on their key business areas while ensuring that the geography specific statutory requirements are met.

IT Compliance Consulting:

  • Gap Assessment
  • Rapid Remediation Projects
  • Supplier/Vendor Assessment
  • Portfolio Assessment

IT Compliance Management:

  • Risk-based Computer System Validation services
  • CAPA Management Services
  • Periodic Review/Security Review

Continued Compliance Support:

  • Audit Preparedness and Audit Readiness services
  • Change Management and Release Management services
  • Problem and Incident Management Services

Quality Assurance Activities:

  • CSV SOP/IT SOP Management – Upgrade, Harmonization and Periodic Review
  • Technical Writing/Technical Authoring
  • Electronic Document Management & Workflow Management services

Testing Consultation Services:

  • Instituting Risk-based Testing Methodology
  • Test Strategy and Test Process Consulting
  • Managed Testing Services by providing end-to-end Testing and Qualification Services

Testing Management Services:

  • Risk-based Test Scenarios and Test Execution Methodology
  • End to end IQ, OQ and PQ Test Strategy
  • Documentation Management of IQ, OQ and PQ
Help Desk Solutions

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Leader in Clinical Trial
Management Solutions

Successful clinical trials require the ability to see key details and uncover hidden insights. Bioclinica utilizes science and technology to bring clarity to clinical trials, helping companies to develop new life-improving therapies more efficiently and safely.

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